TrustRadius Insights
Mailtrack is a highly valuable tool that has been immensely helpful for users across various industries. Users have found it particularly …
Overview
What is Mailtrack?
Mailtrack is a free email tracker for Gmail, boasting over 1,5 million active users.The vendor states users will Ffollow up with more accuracy, find out the moment emails have been read, track the number of clicks, and how many times…
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Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://mailtrack.io/en/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is Mailtrack?
Mailtrack is a free email tracker for Gmail, boasting over 1,5 million active users.
The vendor states users will Ffollow up with more accuracy, find out the moment emails have been read, track the number of clicks, and how many times a recipient has opened the mail, using only a normal Gmail interface.
It boasts intuitive checkmarks (✓✓) added to email, for Gmail read receipts right in an inbox.
How to use the mail tracker app:
✓ means that an email has been sent, but not opened.
✓✓ mean that an email has been opened.
The vendor also states it is the only email open tracking in the Chrome Web Store to trace emails for free forever.
EMAIL TRACKING FOR READ RECEIPTS
- See which emails have been read
- Stop asking if colleagues read sent emails
- Access its dashboard and filter emails that have been ‘read’ or ‘not read’
MAILTRACK FREE
- Free and unlimited email tracker for Gmail
- Mailtrack Campaign: Send Google email marketing emails up to 200 contacts at once
- Includes "Sent with Mailtrack" signature
MAILTRACK PRO
- Extra information on email opens: how long ago and how many times
- No Mailtrack signature
- Real-time Gmail read receipts (desktop pop-up or by email)
- Daily email tracking reports
- Reminders
- Last read: know if a recipient is engaged with conversations
- Email & phone support
- Mailtrack Sales: Integrate it with Salesforce or the user's choice of CRM
Mailtrack Features
- Supported: Email tracker
- Supported: Mailtrack Campaign
- Supported: Link tracking
Mailtrack Screenshots
Mailtrack Video
Add our checkmarks (✓✓) to your Gmail through our free and unlimited email tracking software.
Mailtrack is the #1 free email tracker for Gmail, with over 1,5 million active users.
Mailtrack Integrations
Mailtrack Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
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(60)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Mailtrack is a highly valuable tool that has been immensely helpful for users across various industries. Users have found it particularly useful for tracking email opens, allowing them to be prepared and provide better customer service. It is widely used by organizations to ensure that emails have been sent to the correct addresses, especially when email addresses are not updated in public registers. The software enables users to track if their customers have checked their emails, helping them stay organized and manage their schedule. Additionally, Mailtrack allows users to track when recipients open important emails, such as invoices for services, enabling prompt follow-up. This feature is appreciated by users as it helps them prioritize their day and gain insights into the situation by tracking who read their emails. Realtors also find Mailtrack useful for tracking when their offers are being sent to other agents and confirming receipt. Furthermore, educators have used Mailtrack to track emails sent to students for tasks or appointments during distance learning, improving communication and task completion. Account managers have also found value in using Mailtrack to track if their emails were read by clients, helping with project management and following up on leads. Overall, Mailtrack provides detailed reportings on opened emails which are vital for a focused sales approach and enhanced communication strategies in various contexts.
Automatic email tracking: Users have found the automatic email tracking feature provided by Mailtrack to be extremely helpful, with many stating that it has been a valuable tool for staying informed about email opens and keeping track of communication with recipients.
Affordable pricing: Reviewers consider the yearly pricing of Mailtrack to be affordable and fair. Many users find it to be a cost-effective solution compared to other tools that offer similar features as part of a more expensive monthly service.
Intuitive user interface: Users appreciate the easy-to-use and beginner-friendly user interface of Mailtrack. They find it intuitive, allowing them to quickly understand how to navigate and perform tasks within the software effectively and efficiently.
Cumbersome Mobile Implementation: Some users have found the mobile implementation of Mailtrack to be inconvenient and time-consuming. They have expressed frustration with having to go into an extension and click "new tracked reply" for every message they send, which is easily forgotten.
Limited Notifications on Mobile: Users have voiced concerns about the limited notifications on mobile devices when using Mailtrack. Even when using Android to track messages, they are only able to receive notifications on the desktop version, limiting the usefulness of the software on mobile devices.
Inconsistent Tracking of Recipients: Several users have experienced issues with tracking certain recipients in Mailtrack. There seems to be a random labeling of some recipients as untrackable, leading to concerns about the overall reliability of the software's tracking feature.
Users have made several recommendations for Mailtrack based on their experiences with the product. The three most common recommendations are as follows:
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Users appreciate the simplicity and user-friendly interface of Mailtrack. They find it easy to use and navigate, making it accessible to users of all levels of technical expertise.
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Many reviewers have found Mailtrack to be very effective in monitoring and tracking emails. They mention that the software provides accurate and real-time notifications when recipients open their emails, giving them valuable insights into email engagement.
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Customers also recommend Mailtrack for its reliability and stability. They mention that the software works seamlessly without any glitches or downtime, ensuring that they can rely on it for their email tracking needs.
Overall, users recommend Mailtrack for its simplicity, effectiveness in email tracking, and reliable performance.
Attribute Ratings
Reviews
(1-21 of 21)Companies can't remove reviews or game the system. Here's why
August 17, 2021
Track emails with Mailtrack
Score 9 out of 10
Vetted Review
Verified User
<div><div>Mailtrack is amazing, it enables us to see if our prospects have read the emails we sent or reaching the spam folders instead. We send bulk emails to our prospects. It also allows us to send bulk email from most of the email platforms even Gmail and how many of them are opened. <br></div></div>
- Email tracking
- Bulk emails
- Easy to use
- Free trail does not have much of features.
January 13, 2021
A good alternative to Boomerang for Gmail.
Score 9 out of 10
Vetted Review
Verified User
Mailtrack is mainly just used by the Commercial Sales team at the moment. It is being trialed as an alternative to Boomerang.
Within Sales, it is very important to be able to keep track of who read emails vs who didn't in order to prioritise your day. By using Mailtrack, we are able to see if a particular email is "hot" or not for example, giving invaluable insight into the situation.
Within Sales, it is very important to be able to keep track of who read emails vs who didn't in order to prioritise your day. By using Mailtrack, we are able to see if a particular email is "hot" or not for example, giving invaluable insight into the situation.
- Summaries of all emails sent.
- Snooze functions.
- Hot topic (when read or forwarded many times).
- Would like to be able to specify when the snooze should be activated until. Right now only 2 options. 24h or 48h.
December 19, 2020
My take on Mailtrack (free version)
Mailtrack is used by account managers who are in contact with clients (including myself). Since we are only using the free version, Mailtrack mainly helps us track if our emails were read or not. We do not necessarily need it for our internal communication.
- Tracks if emails were opened.
- Tracks how many times emails were read.
- Notifies when emails were not opened at all.
- The free version is very limited.
- Sometimes, it does not work on phones.
- It should be able to define who opened the email in case it was sent to many people.
December 18, 2020
This product is very useful and easy to use
Score 10 out of 10
Vetted Review
Verified User
In general, [Mailtrack] is useful and great. I use it to know if my customer checked my email with proposals. I used Mailtrack with my Gmail and it [was] super helpful. It allows you to track your emails, see who and when they read them which really helps me keep track and organize my schedule and work.
- Live tracking
- Cheap
- Accurate
- Fast
November 06, 2020
Great for Business and Personal Use
Mailtrack is one of the best softwares out there for tracking your mail. It helps in knowing whether it's been sent to the addressee or not and whether or not they have checked the mail. It's great for keeping up with business activities and ensuring that things can be followed through on. Great for both personal and business use. I personally have used Mailtrack to track whether my messages reach the addressee, as I'm looking for potential supervisors and sometimes the emails don't reach them. This has completely changed the way in which I can keep up with my university search. I've also seen that you can see if the messages can be forwarded to people (this is available only in the pro version) and even though I have only used the free version up until now, it's been really great. In terms of business needs, you can be sure about whether or not your email has reached the intended recipient, and Mailtrack can help you follow through on leads as well.
- Adequate tracking
- Easy to use
- Detailed reports
- Useful for business & personal use
- Relatively inexpensive even for pro version
- Helpful range of plans
- Can look over plans for short-term or long-term use
- Maybe have a cheaper plan for pro
- International users need a cheaper plan, as the currency conversion can make it expensive for them
- Can include more features in the free version
- Can offer a trial period for users who would like to try out pro before buying it
- Could be a little quicker in their responses
November 01, 2020
10/10 would use all the time and will recommend to friends.
We sell domain names to corporate companies or individuals. As of now, we are only two members. My partner and I send emails to our clients.
- Immediately you will be notified once any user accesses the email. There is no delay. We have crossed checked and it works awesome.
- The Mailtrack extension is easy to use. Setting up an account and getting started is smooth and fast.
- Free version includes unlimited email tracking, this is fab.
- I think a few more features should be added to the free version, like daily tracking reports, which is only available with the pro version.
- It would be great if it could support custom email accounts apart from Google.
October 30, 2020
Click, Track, Done!
Score 10 out of 10
Vetted Review
Verified User
I've been using Mailtrack for just over a month.
I want simplicity in knowing when and if my emails were read.
I highly recommend using Mailtrack.
Pros:
Easy setup and integration with Gmail.
- Informs me when and if my emails were read.
- Easy setup and integration with Gmail.
- None
October 24, 2020
Mailtrack!! Great add on to Gmail
Score 10 out of 10
Vetted Review
Verified User
I'm using to track when and if recipients are opening my emails. Often this is very important when talking to different departments in other organisations. It is also helpful for me to know when my Invoice for services has been opened by clients. It enables me to get back as soon as possible to follow up.
- Advises when you email is opened.
- Advises when it is opened multiple times.
- Advises after 24 hours if the email hasn't been opened.
- I haven't got any particular areas that I think need improvement.
October 23, 2020
Simply Perfect
Score 10 out of 10
Vetted Review
Verified User
After experiencing challenges getting responses to my emails I decided to use Mailtrack across my whole organization to understand if the emails are getting opened and read, or if I'm sending the emails to a mailbox that is not in use.
- Immediate notification once the email is opened.
- Notification if your email has not been opened/read 24 hours after sending it.
- Free account will not let you use the features from your iPhone.
October 16, 2020
Don't let yourself be left on "READ"
Score 10 out of 10
Vetted Review
Verified User
Mailtrack is being used by select individuals. Our organization does not enforce it so it's really up to the user if they wish to use it. It's primarily used by anyone writing emails to clients. Employees that communicate internally don't use it because if we need a response it's easy to get their attention. The value of using it to communicate to clients, partners, or external communication is important because we have limited ways of contacting those individuals. Clients, per se, only provide us with email and sometimes phone numbers. Mailtrack helps our Sales Reps understand when clients are actively looking at the email so we can gauge interest. Knowing when our email recipients are active helps create project efficiencies.
- I need my Client to understand a few points, usually one thing at a time so they don't get confused. Mailtrack lets me know when my client opens the email so I can plan when to send my next instruction.
- I wrote an email draft to follow up with my Client. Mailtrack lets me know my Client opened my initial email at 8PM so I immediately send my drafted email to increase my Client's engagement.
- Sometimes people don't confirm they read your email, at least with Mailtrack I know they opened it and possibly read it.
- I think all the features work as it should. I use the free version of Mailtrack so there's not much I can expect to go wrong.
- It's a hassle to always delete their marketing attempt in my emails.
- Make sure to reset your browser if you notice Mailtrack isn't active.
October 13, 2020
Fantastic Way to Track EMAIL & be Productive
I am currently using Mailtrack and just started about a month ago. It is very helpful to me to be able to see if my emails are being opened and read. It also notifies me if someone has not opened an email I sent 1 or 2 days ago. I only have the free version but it is very helpful and I hope my company will purchase the professional version soon.
- Tracks who opens an email.
- Tracks which emails and who has not opened.
- Daily report of emails sent, read, opened and unopened is excellent.
- Only using this for a short period of time I am happy with its features.
October 08, 2020
Great peace of mind for an educator!
I am an individual user, but other employees within my department use Mailtrack as well. In my position it is often important to know if a recipient has read my email regarding a student and if I need to follow up to ensure things have been addressed. I am currently only using the free version, but can definitely see the merit in the paid version, and am seriously considering purchasing it. The peace of mind and satisfaction of knowing an email has been read is amazing, and has actually lowered my stress level in the time I've been using it. I highly recommend use of it to create a more confident and productive environment.
- Quick notifications
- Ease of use
- The ability to see who specifically has read the email when sending to a group
October 05, 2020
Great mailtracking service
I'm a startup. When sending out cold emails, I didn't know if prospects were actually reading my emails. Sometimes, friends would mention that they hadn't received an email I sent from my work email. Mailtrack really helps with that. I like that I even get a summary the next day, which shows my open rates. They have different sized packages. The free version is just what I needed but I'm considering moving to the next level as it tracks emails with large attachments.
- Open rate summary email
- Simply know when someone has read your email
- A minor annoyance is that it comes with an email signature promotion, but you can delete that.
September 29, 2020
A new dimension to email application
It is used by professors or someone in the education field. As I am a teaching assistant, it is very important for me to track emails as it gives me confirmation that the receiver has seen it, maintaining transparency between the sender and the receiver. In my case, between me and the students whom I am guiding. Mailtrack is providing an excellent service for professionals in the academic field.
- Giving confirmation to the sender immediately regarding the delivery of the email and whether the receiver read it or not.
- If an email is attached with documents, it gives an idea of whether the receiver read the document or not.
- Gives information to the sender regarding how many times the receiver reads the email. It gives an idea to the sender regarding how important the email is.
- Should at least allow 5 to 6 mb attachments without subscription.
- Mailtrack should eradicate the sender notification sign as it might interpret a wrong impression towards the receiver regarding the email tracking process.
- Mailtrack should be free for students and professors.
September 23, 2020
GREAT way to track emails for work and personal!
I primarily use it to track emails sent to students for tasks or appointments. It has been very helpful during distance learning since we no longer have that face to face, all day interaction. I am able to track which students still need to complete certain assignments, and if they are aware that there is a task needed to be completed.
Communication with staff has also been better since I can now track when they read my emails and how long it took for them to respond, when I reach out to set meeting times or even ask for ideas.
Communication with staff has also been better since I can now track when they read my emails and how long it took for them to respond, when I reach out to set meeting times or even ask for ideas.
- Email tracking.
- Weekly Summaries of all emails sent.
- Notifications of which emails haven't been read.
- More affordable.
- Maybe a setting to turn off each time it's being opened.
September 19, 2020
Mailtrack - THE useful tool for email tracking
Mailtrack is the only tool I use on all my accounts. It helps track customers and all feedback and to get a hold of how "hot" the mail is to see if it converts or not. I have been "saved" a lot of times by Mailtrack by getting ahead of many conversations. I recommend it to all my friends and all the people I work with.
- Track mail
- Easy to use
- Notifications are a big plus
- Reporting is good
- Limit of 3Mb per mail for the free version
- Sometimes there is no feedback
- Sometimes installing takes time
September 11, 2020
Amazing software, 10/10, highly recommend.
I use Mailtrack on a daily basis to track my emails with current clients, leads, and other professionals in my industry. Since I'm a freelancer, It's only being used by me, but it really is helpful. Getting notifications when an important email has been read is extremely helpful in knowing when to follow up in case of no response from them.
Unfortunately, I haven't been able to test out the paid version of the product yet, but I'm highly considering it with how great just the free version is. My only issue with the product is that every email has a watermark on it when you send it, HOWEVER, you can delete it extremely easily, and the company even shows you how to do it! I have seen no other email tracking software out there that 1) allows you to delete the watermark, but also 2) shows you exactly how to do it! They're an extremely user-friendly service and I would highly recommend them.
Unfortunately, I haven't been able to test out the paid version of the product yet, but I'm highly considering it with how great just the free version is. My only issue with the product is that every email has a watermark on it when you send it, HOWEVER, you can delete it extremely easily, and the company even shows you how to do it! I have seen no other email tracking software out there that 1) allows you to delete the watermark, but also 2) shows you exactly how to do it! They're an extremely user-friendly service and I would highly recommend them.
- Tracks emails
- Allows you to remove watermarks
- Desktop notifications
- None I can think of
September 08, 2020
Better and more efficient communication
I use MailTrack to make sure that the students are reading my email and to see whether the Professor is online or not. Emailing has been so much easier with MailTrack and I am really glad that I downloaded it. I am a TA for about 100 students and it is not easy to make sure that they got all the announcements. But with MailTrack, I can track how many students are actually reading my emails. I also like how it notifies me that the person has not read the email. It makes it easier for me to notify my professor with information that he did not read. He receives simply way too many emails and I know that it is not easy for him to read all my emails. With MailTrack, communication is just much more efficient and easier.
- Tells how many people have read the email.
- Notifies you when the other person has not read the email for a long time.
- Easy to use.
- Free trial of the pro features would be nice.
- I can’t use it with my phone.
- When I send it to multiple people, I would like to know who hasn’t read my email.
Score 10 out of 10
Vetted Review
Verified User
We use it to track all emails that we send to see if recipients are professional enough to respond.
I have pointed out to multiple prospects that I had noticed they opened my email but had yet to respond; the majority of those prospects became clients as I was able to subtly emphasize how my time is important and extremely valuable.
I have only used the free version but have been extremely pleased with the functionalities.
I am very inclined to try the pro version!
I have pointed out to multiple prospects that I had noticed they opened my email but had yet to respond; the majority of those prospects became clients as I was able to subtly emphasize how my time is important and extremely valuable.
I have only used the free version but have been extremely pleased with the functionalities.
I am very inclined to try the pro version!
- Track when my email has been opened.
- Notifying me when a past email has been opened again by the recipient.
- Seamlessly integrate the tracking service into each email.
- I can't say since I've only used the free version.
- I believe that the improvements I wish to see are provided in the pro version.
February 05, 2020
MailTrack - it works!
MailTrack was used individually by me mostly to track email opens. It was used sparingly by limited members of no particular team when we didn't have a proper product in place to track email opens.
- Very accurate email open triggers.
- I also like the green tick and how it mentions how many times individual emails in a thread have been opened and which haven't been. You can resend the email that probably hasn't been read or hasn't been read by enough people.
- MailTrack in its existing form and use cases does what it is supposed to, but most products help track email opens, which is why you can use any alternatives with a lot of other features, e.g. Mixmax, thus they need to improve and add a lot of features.
MailTrack is one of the most used tools to track email delivery and whether the recipient has opened it or not and, if yes, when they first opened it. MailTrack helps us to track business emails for various purposes. It is not widely used in our organization. It depends user-to-user and case-by-case. But MailTrack surely helps us to track email delivery.
- It offers a free version.
- They update us in seconds that the recipient has opened the mail.
- They send tracking emails more often, even when it is not required.
- They should add the recipient name at least in the free version, too.